What’s new in METAVSHN — End of July 2026

Hi there,

We’ve released a set of improvements that introduce a redesigned CORE experience, give authorized users more control over order processing, and improve customer management, billing, and self-service workflows.

A redesigned CORE experience
CORE now has redesigned main and preview views, clearer navigation, improved support for party roles, and a more consistent way to access actions across the application.

Global actions and the tray have also been updated, making it easier to move between customers, orders, services, and related work while keeping important items accessible.

More control over order processing
Authorized users can now continue eligible orders directly from CORE without waiting for their scheduled finalization.

This includes supported update and termination scenarios that previously required assistance from production support. When an order is eligible, users with the appropriate permissions can resume or finalize it from the interface, reducing delays and operational handovers.

The qualification feedback shown during order processing has also been corrected, so users receive a clearer and more accurate explanation when an order cannot proceed.

Edit customer contact details directly in CORE
Users with the support role can now update permitted party contact fields directly in CORE.

This makes it easier to delegate routine data-maintenance work, such as correcting or standardizing contact details, without granting broader administrative permissions or creating a separate production-support request.

Integrated access to support
Intercom is now available directly from the CORE sidebar.

Users can ask for help without leaving their current workspace, making it easier to contact support while working with a customer or order.

More reliable order and service handling
Several changes improve the reliability and clarity of order processing:
- warehouse orders no longer close unless a router has been correctly assigned;
- selected quantities for additional services are now shown in order details;
- using “Select all” during product selection no longer creates duplicate-product errors;
- service updates now work correctly when a service has no ready-for-service entry;
- CORE now loads service resources through the dedicated resources interface;
- qualification errors now provide more accurate information about why an order cannot continue.

Billing and invoice improvements
This release also includes several billing-related improvements:
- the next billing-cycle date is now calculated correctly when a product is moved to a new billing account during a change of owner;
- billing-channel updates no longer fail when optional values are empty;
- first-invoice handling has been improved for customers whose billing account is disabled;
- the online-payment button has been restored in latest-invoice emails.

Self-service and mobile improvements
Product pages in the Self-Service Portal are no longer blocked while policies are loading, so customers can access product information without unnecessary delays.

We have also improved several mobile experiences:
- Xtra Card usage is displayed consistently in both SIM and eSIM sections;
- long tariff names and descriptions no longer overlap on product cards;
- long email addresses no longer cause the Invoice Channel form to overflow;
- the Invoice Channel “Change” button remains accessible when multiple long email addresses are displayed.

Additional usability improvement
The address-autocomplete dropdown in the Add Person form is now correctly aligned.