What’s new in METAVSHN — Mid-September 2026

Hi there,
We’ve released improvements across Selfcare and CORE, including integrated customer support, clearer service-usage information, smoother multi-tab working, and fixes for address changes, billing, and product activation. We’ve also strengthened the platform’s security and reliability.

Dixa support in Selfcare
Selfcare now includes the Dixa support widget. Once the production credentials are configured, customers will be able to contact support directly from Selfcare. On desktop, the support option is available in the sidebar; on mobile, it is included in the menu with profile and logout actions.

Clearer service-policy information in CORE
CORE now displays service policies directly within the service details. Users can review resource and balance usage, available amounts, utilization levels, and validity periods without leaving the service page.

Improved multi-tab working in CORE
CORE now preserves the authenticated session when users open pages in additional browser tabs. This makes it easier to review and compare multiple customers, services, or orders without repeated login prompts.

More reliable address changes
Address-change orders now retain the relevant internet-service configuration and option identifiers. This helps ensure that the replacement service is created with the correct configuration.

Improved invoice-cancellation handling
Canceling an invoice now triggers product activation when applicable, restoring the expected product state without requiring additional manual intervention.

More accurate quarterly billing
Prorated replacements for quarterly billing accounts no longer cause the following billing cycle to be skipped.

Updated customer documents
The communication contract PDF template has been updated.

Platform security and reliability
CORE, Selfcare, and Warehouse traffic is now routed through the Cloudflare proxy, strengthening protection and improving platform reliability.