Hi there,
We’ve released improvements across Selfcare and CORE, including a new mobile experience, smarter customer support, clearer customer information, and more consistent billing. We’ve also improved usability and strengthened the platform’s reliability and traffic protection.
New mobile experience
Selfcare and CORE now provide an improved mobile experience across the general layout, People Search, and Billing. Mobile navigation in Selfcare also provides reliable access to Home, Invoices, and Billing.
Smarter support in Selfcare
The support chat now follows the customer’s active language and profile, uses verified identity information, and matches the Selfcare branding.
Clearer customer information in CORE
CORE now displays customer segments in party information and shows the customer’s calculated age alongside their birthday. Latest interactions in People Search have also been improved.
More consistent billing
Billing now applies the same prorating factor to prices, discounts, and promotions across calendar months, providing more consistent calculations.
Improved usability and reliability
The release resolves issues affecting product details, payment-mismatch emails, resource-dialog scrolling, multi-tab navigation, sidebar labels, analytics attribution, and concurrent order processing.
Stronger platform foundations
Several services have been upgraded to Java 25, and the platform gateway now includes request limiting to protect services from excessive traffic.